Home Shop About Us Contact Us My Account Login
Your Cart

Your cart is empty



Start Shopping

Our Refund and Return Policy



Refund and Return Policy for Namarunu Solution

Last Updated: [Date]

Thank you for shopping at Namarunu Solution. We appreciate the fact that you like to buy the cool stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

1. Return Period

You have [30] days from the date you receive your order to initiate a return. If [30] days have passed since your delivery, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • Condition: The item must be unused, unworn, and in the same condition that you received it.

  • Packaging: It must be in the original packaging with all tags, labels, and accessories included.

  • Proof of Purchase: You must provide a receipt or proof of purchase (Order ID).

3. Non-Returnable Items

Certain types of items cannot be returned. These include:

  • Perishable goods (such as food, flowers, or plants).

  • Custom products (such as special orders or personalized items).

  • Personal care goods (such as beauty products, earrings, or hygiene-related items).

  • Digital products (e.g., software downloads, e-books) once accessed or downloaded.

  • Sale items: Only regular-priced items may be refunded; sale items are final sale.

4. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Email us at [Insert Support Email] with your Order ID and the reason for the return.

  2. Approval: We will review your request. If approved, we will send you a Return Authorization and instructions on where to send your package.

  3. Shipping: Pack the item securely and ship it to the address provided.

Note: Items sent back to us without first requesting a return will not be accepted.

5. Refunds

Once your return is received and inspected at our warehouse:

  • We will send you an email to notify you that we have received your returned item.

  • We will also notify you of the approval or rejection of your refund based on the condition of the item.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [7-10] business days.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one (e.g., a different size), please contact us at [Insert Support Email].

7. Shipping Costs

  • Return Shipping: You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to our error (e.g., we sent the wrong item or a damaged item).

  • Refunds: Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.

8. Damaged or Defective Items

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately (within 48 hours) so that we can evaluate the issue and make it right.


Contact Us

If you have any questions concerning our return policy, please contact us at:

  • Email: [Insert Support Email]

  • Phone: [Insert Phone Number]

  • Return Address: [Insert Physical Address for Returns]